These terms govern use of ITIN Solutions websites and ITIN assistance services. By submitting an application or paying a fee, you agree to them.
What we do
We help you prepare an ITIN application (Form W-7 and related information), collect the assistance fee, review your file, and submit it to the IRS. The service is handled remotely.
What we do not do
- We are not the IRS and do not issue, guarantee, or expedite ITINs
- We do not provide legal advice or a CPA opinion unless a separate engagement says so
- We cannot accept photocopies in place of original identification when the IRS requires originals or certified copies
Your responsibilities
You must provide complete, accurate information, supply the identification the IRS requires in the form we tell you it must take, and respond to our follow-up. False statements can delay or deny an IRS application.
Fees and payments
The posted assistance fee is $297 unless we confirm a different amount in writing. Card payments are handled by a third-party payment processor; we do not store your full card details. The fee covers our assistance, not IRS charges. Chargebacks for completed review work may be disputed.
After you apply
Our team reviews your file and contacts you with next steps. Timelines depend on the completeness of your information and on IRS processing.
Refunds
If we have not yet begun reviewing your file, you may request a refund of an online payment by writing to hello@itinsolutions.com. Once our review work has been performed, the assistance fee is earned unless required otherwise by law.
Privacy
Personal information is handled as described in our privacy policy.
Limitation of liability
IRS processing times, rejections, and requests for additional information are outside our control. To the fullest extent permitted by law, our liability for the website and assistance service is limited to the fee you paid us for the engagement.
Contact
hello@itinsolutions.com